Q. How DO I SUBMIT A MAINTENANCE REQUEST?

​All standard maintenance requests must be submitted through your property manager either by phone, email, or your tenant portal. For emergency issues after-office hours you may call 217-866-1286

​Q. WHAT IF MY A/C OR HEATING IS NOT WORKING PROPERLY?

Please check your thermostat to verify that it is set to "Cool” or “Heat" and the fan is set to "Auto". Additionally check the breaker box to make sure all breakers are set to "on". Do not set the thermostat below 65, this will not cool your apartment faster and can cause the unit to freeze up. After checking all the above, you may contact us immediately.

Q. MY MAILBOX KEY DOES NOT WORK (OR IS MISSING)

There is only one mailbox key issued with each apartment. If you break or lose your key please contact your
property manager immediately. The lock and key will
need to be replaced for a fee.

Q. I do not have hot water in my apartment, what do I do?

Please check your breaker box and make sure all breakers are in an "on" position. If the breaker was off, it may take up to one hour for the hot water to return. If it is still not working, call your property manager immediately.

Q. The lights in my bathroom are not working, what do I do?

On the outlet in the bathroom there is a button that may be tripped. Please press this button to reset it. If this does not resolve the issue, write it on your move in report.

Q. What if my garbage disposal is not working properly?

The garbage disposal is located under the sink. On the bottom of the device, there is a "reset" button, press this, and try activating again. If this does not work, please follow the instructions on how to submit a maintenance request.

Q. How do I protect my belongings?

​You are required to sign up for renters’ insurance within the next two weeks after moving in. Your personal belongings are not covered by our insurance policy. If you do not provide us with the information of your insurance within that time range, you accept to be enrolled with our tenant platform’s insurance.

Q. Does CPM offers any semester leases?

We offer 10- and 12-months leases depending on the location. Sometimes we have some units that open up for short term leases due to especial situations. Please contact the property manager of the property you are interested in for more information.

Q. When will my deposit be refunded?

Once the inspections have been completed and any possible damages and or repairs have been considered, deposits are mailed out within 30 days after the lease ending date.

Q. Can I apply my deposit towards rent?

No. Damage deposits are to pay for any damages that occur during the lease term.

Q. Is there a grace period before late fees are applied?

Unfortunately, there is not. Our terms are stated in our lease agreement, and we ask all tenants to abide by them as noted. 5% of the total monthly lease rent will be accessed starting on the day after your rent due date stated on your lease.

Q. How may I pay rent?

While we encourage electronic payments through the Tenant Portal (credit/debit card or e-checks) for faster processing, we also accept the following methods of payment for rent: personal/cashiers/traveler checks and money orders. Please be aware we do not accept cash!

Q. I didn't receive a bill for my rent Is it due?

Yes, rent is due on the 1st of every month. We do not bill our tenants directly, so it is your responsibility to ensure that rent is in on time.